I'm fed up with the telephone industry, especially AT&T. Robocalls are bad enough - I get two or three per day Monday thru Saturday - and now it's an ongoing, inexcusable effort to force me to pay more for U-verse than I was quoted.
No mention was made verbally or in writing of any addtional charges.
Update 2/19/2015 - AT&T is developing quite a reputation for bait and switch. The FTC is suing AT&T over the company charging customers for "unlimited" data, then throttling the data. "'Unlimited' means 'unlimited," says the FTC. Someone also needs to tell AT&T that "'Grand Total' means 'Grand Total.'"
Update 2/20/2015 -
> My tweets with a link to this blog post are being blocked from appearing in Twitter's real-time posts. Likewise re the tweets appearing on my Twitter profile page. Corporate CENSORSHIP in the age of the Internet. My pleasure to expose Twitter and AT&T on Facebook.
> Who woulda thought? My Facebook posts with a link to this blog post are also being blocked from appearing in real-time. AT&T and their crooked, bullying cohorts don't like it when folks dare to expose AT&T's inexcusable behavior.
Update 2/23/2015 -
> This morning I heard from the South Carolina Department of Consumer Affairs advising me that they will once again reach out to AT&T. Stay tuned as consumers get a firsthand look at how AT&T bullies its customers.
> AT&T prefers to argue instead of correcting my bill, realizing, of course, that the so-called South Carolina Department of Consumer Affairs has no legal jurisdiction in the matter. Here's a copy of the e-mail I just now sent to Consumer Affairs with a copy to AT&T:
> I understand, AT&T: Crooked corporations and their stooges in state government would rather not converse in writing. Sure am glad I lucked out and got a copy of that quote for U-verse at $34.95 per month.
Updates 2/28/2015 -
> Consumer Affairs says their actions are limited to facilitating a resolution between customers and businesses. They do not render decisions and have no legal jurisdiction over entities such as AT&T. In other words, the SC Dept. of Consumer Affairs is just another toothless, tax-funded agency that wears consumers out with meaningless back and forth chit-chat.
> AT&T reduced my current bill to about $38 and sent me an e-mail (copy to Consumer Affairs) claiming they would never include taxes and surcharges in a "Grand Total" because they "cannot calculate" such charges. Perhaps AT&T expects folks to purchase U-verse without knowing what it costs. My bill was due yesterday, I'll pay it when the amount is corrected to what I was promised, and I have advised AT&T (copy to Consumer Affairs) to review the definition of "Grand Total."
> AT&T's claim that they "cannot calculate" taxes and surcharges is at odds not only with common sense, but also contradicts what they state on their website. Obviously, they are able to calculate such amounts and should advise potential customers accordingly. Failure to mention such amounts while offering a "Grand Total" price for U-verse, and then billing customers for such amounts epitomizes the marketing ploy known as "bait and switch."
Update 3/9/2015 - Just for the record, I was referred to Consumer Affairs by the SC Attorney General's Office. Wonder why the SC Attorney General isn't taking a direct interest in what appears to be a bait and switch tactic.
Update 2/12/2015 - AT&T is now billing me for $86.40 - the correct amount (for two months) should be $69.90. I've updated Consumer Affairs (copy to AT&T) and have once again emphasized my willingness to pay the bill as soon as it's corrected to the amount I was promised. Truly a shame that paid-off legislators - Repukes and Demagogues alike - allow crooked corporations like AT&T to kick consumers around.
Update 4/15/2015 - Effective today, AT&T has once again interrupted my service. I notified AT&T and Consumer Affairs via e-mail that I have no intentions whatsoever of paying AT&T one cent until my bill - now three months worth including April - is corrected to $34.95 per month. Consumer Affairs replied back that there's nothing more they can do. Isn't it wonderful that this paid-off, corporate-controlled government gives consumers such great recourse against crooked corporations?
Update 4/16/2015 - Future payments to AT&T - if any - will reflect a credit for each day my service has been interrupted.
Update 4/29/2015 - AT&T now says they will "permanently" disconnect my service if I don't pay by May 11. Real hoot when corporations are allowed to promise a rate in writing, then not honor it, and tack on about 50% of the rate as an additional charge. Apparently, AT&T expects folks to agree to pay for their product without knowing the cost.