Update 2/19/2015 - AT&T is developing quite a reputation for bait and switch. The FTC is suing AT&T over the company charging customers for "unlimited" data, then throttling the data. "'Unlimited' means 'unlimited," says the FTC. Someone also needs to tell AT&T that "'Grand Total' means 'Grand Total.'"
Update 2/20/2015 -
> My tweets with a link to this blog post are being blocked from appearing in Twitter's real-time posts. Likewise re the tweets appearing on my Twitter profile page. Corporate CENSORSHIP in the age of the Internet. My pleasure to expose Twitter and AT&T on Facebook.
> Who woulda thought? My Facebook posts with a link to this blog post are also being blocked from appearing in real-time. AT&T and their crooked, bullying cohorts don't like it when folks dare to expose AT&T's inexcusable behavior.
Update 2/23/2015 -
> This morning I heard from the South Carolina Department of Consumer Affairs advising me that they will once again reach out to AT&T. Stay tuned as consumers get a firsthand look at how AT&T bullies its customers.
> AT&T prefers to argue instead of correcting my bill, realizing, of course, that the so-called South Carolina Department of Consumer Affairs has no legal jurisdiction in the matter. Here's a copy of the e-mail I just now sent to Consumer Affairs with a copy to AT&T:
> I understand, AT&T: Crooked corporations and their stooges in state government would rather not converse in writing. Sure am glad I lucked out and got a copy of that quote for U-verse at $34.95 per month.
Updates 2/28/2015 -
> Consumer Affairs seems sincerely interested in helping me, and has explained that their actions are limited to facilitating a resolution between customers and businesses. They do not render decisions and have no legal jurisdiction over entities such as AT&T.
> AT&T reduced my current bill to about $38 and sent me an e-mail (copy to Consumer Affairs) claiming they would never include taxes and surcharges in a "Grand Total" because they "cannot calculate" such charges. Perhaps AT&T expects folks to purchase U-verse without knowing what it costs. My bill was due yesterday, I'll pay it when the amount is corrected to what I was promised, and I have advised AT&T (copy to Consumer Affairs) to review the definition of "Grand Total."
> AT&T's claim that they "cannot calculate" taxes and surcharges is at odds not only with common sense, but also contradicts what they state on their website. Obviously, they are able to calculate such amounts and should advise potential customers accordingly. Failure to mention such amounts while offering a "Grand Total" price for U-verse, and then billing customers for such amounts epitomizes the marketing ploy known as "bait and switch."